Question 1

How do I place an order?

Accepted Answer

Just message us here, send us an email, or send us a message through Facebook.
All orders are custom-made. So all pricing is custom depending on what is made and tooled. So be sure to let us know every detail of what you'd like so we can get you an accurate quote!

Question 2

What are your prices?

Accepted Answer

All pricing depends on what is made and what is tooled. Most prices typically range around $250-$800. Let us know what you're interested in and we can get you a quote!

Question 3

How long is the Waitlist?

Accepted Answer

The waitlist typically varies around 6-18 weeks, depending on the project and current workload.
For a more accurate estimate, feel free to leave your email or reach out via email, Facebook, or call/text.

Question 4

How does the waitlist work?

Accepted Answer

When the order is placed a 'start' date is given. The start date is dependent on the waitlist. Most items are completed within 3 weeks of that date.

Question 5

Do you send a message once you begin working on an order?

Accepted Answer

Yes! In fact, we request to stay in contact with each customer throughout the process as we send photos and options!

Question 6

How do I send photos for portraits?

Accepted Answer

You may send them any way that works best for you; email, text, or Facebook. We hand-draw them, so we can take any file type as long as it is a clear photo.

Question 7

What can be tooled?

Accepted Answer

Anything can be tooled! Yup, you hear that right! Anything!

Question 8

How quickly do Christmas orders fill?

Accepted Answer

Christmas orders fill differently every year. But for the most part, August is typically when most spots fill. Just remember you cannot place an order to early!

Question 9

How do I care for my product?

Accepted Answer

We provide a short care sheet with each order. And if you ever have any questions you can always send us a message!

Question 10

Do you do repairs?

Accepted Answer

We only offer Custom orders and some inventory items from time to time. We do not have a repair department. 
However, if the item was bought from us don't be afraid to reach out!

Question 11

What items do you offer?

Accepted Answer

We offer pretty well everything besides Holsters, Saddles, and Boots (for now).

Question 12

Do you accept refunds or returns for custom orders?

Accepted Answer

Unfortunately, all custom orders are final! This includes your waitlist spot.

Question 13

What is the Deposit?

Accepted Answer

A deposit of half down is required to place the order and secure your spot on the waitlist. The remainder is due once the product is completed and prior to shipment. 
The deposit is used to secure your spot on the calendar, as well as purchase materials. Therefore, it is non-refundable.

Question 14

Do you ship?

Accepted Answer

Yes! We ship worldwide and offer upgraded shipping if you'd like.

Question 15

Do you offer bulk or wholesale pricing?

Accepted Answer

Since all items are handmade and take extensive time and attention, we do not offer wholesale.  
Depending on the products being made and tooled, we do occasionally offer a discount for bulk orders (5 or more orders placed at one time).

Question 16

Do you accept rush orders?

Accepted Answer

Yes-when we can swing it. Rush orders are subject to a rush order fee and limited availability. We've had a high demand lately, so we can't always guarantee a spot. Shoot us a message to see if we've got room on the bench!

Question 17

Can I buy something ready made?

Accepted Answer

We stay so booked with custom orders that inventory pieces are rare-but when we do manage to sneak a few in, they don't stick around long! Keep an eye on our Facebook page for any ready to ship items or send us a message!

Question 18

What are your policies?

Accepted Answer

I am overjoyed with all the love my work has received! I love what I do and like to think that it shows in all of my work! With that being said, as our business grows the need for some policies arises. This is to protect us, our quality of work, as well as our valued customers!
1) A deposit of 50% is required to place an order. 
 -The deposit is used to cover materials and secure your spot on the    
 waitlist. Therefore, it is non-refundable.
 -If payments are made, no work is to begin until 50% of the total is paid. 
2) Custom orders are not refundable or returnable.
 -I provide progress photos throughout the process so you are involved.
 -It is important to be clear and specific in what you want. I want to create something that you love and without clear communication, I have no way of knowing what you want.
3) It is the buyers' responsibility to look at the sketch and progress photo.
 -A sketch is provided prior to tooling for custom orders. It is your responsibility to look over the sketch. As it cannot be changed once tooled. 
 -If the sketch is approved that is what will be tooled!
 -If you decide to change the design after tooling your order will be subject to a changing fee. Items CANNOT be changed AFTER the progress photo. The leather will be sealed and dyed after the progress photo is sent. So if you see something be sure to speak up or forever hold your peace. 
 -If the sketch is not approved by Wednesday morning your order may be rescheduled and subjected to a rescheduling fee.
4) Communication is important!
 -A timeline is given when an order is placed. It is your responsibility to respond during the week specified. If you do not respond promptly you may be placed back on the waitlist (with a rescheduling fee). This is because leather work is a process, and I can't put other orders behind.
5) I am not responsible for your measurements.
 -A lot of custom items require measurements (belts, console covers, Bible covers, chaps, and so much more). I do provide the recommended method of getting and sending measurements. *A Waist measurement for Belts is NOT a recommended method of measurement. It is your responsibility to send accurate measurements.
 -All measurements must be submitted a minimum of two weeks before I start on the order (A date will be given when the order is placed).
  -If you aren't sure your measuring correctly, just send me a picture. I can figure it out from there 
 Thank you all for supporting my business and art! I look forward to working with you!

Frequently asked questions