Frequently asked questions
I am overjoyed with all the love my work has received! I love what I do and like to think that it shows in all of my work! With that being said, as our business grows the need for some policies arises. This is to protect us, our quality of work, as well as our valued customers! 1) A deposit of 50% is required to place an order. -The deposit is used to cover materials and secure your spot on the waitlist. Therefore, it is non-refundable. -If payments are made, no work is to begin until 50% of the total is paid.
2) Custom orders are not refundable or returnable. -I provide progress photos throughout the process so you are involved. -It is important to be clear and specific in what you want. I want to create something that you love and without clear communication, I have no way of knowing what you want.
3) It is the buyers' responsibility to look at the sketch and progress photo. -A sketch is provided prior to tooling for custom orders. It is your responsibility to look over the sketch. As it cannot be changed once tooled. -If the sketch is approved that is what will be tooled! -If you decide to change the design after tooling your order will be subject to a changing fee. Items CANNOT be changed AFTER the progress photo. The leather will be sealed and dyed after the progress photo is sent. So if you see something be sure to speak up or forever hold your peace. -If the sketch is not approved by Wednesday morning your order may be rescheduled and subjected to a rescheduling fee.
4) Communication is important! -A timeline is given when an order is placed. It is your responsibility to respond during the week specified. If you do not respond promptly you may be placed back on the waitlist (with a rescheduling fee). This is because leather work is a process, and I can't put other orders behind.
5) I am not responsible for your measurements. -A lot of custom items require measurements (belts, console covers, Bible covers, chaps, and so much more). I do provide the recommended method of getting and sending measurements. *A Waist measurement for Belts is NOT a recommended method of measurement. It is your responsibility to send accurate measurements. -All measurements must be submitted a minimum of two weeks before I start on the order (A date will be given when the order is placed). -If you aren't sure your measuring correctly, just send me a picture. I can figure it out from there
Thank you all for supporting my business and art! I look forward to working with you!


